Terms and conditions

1. These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you) from Medical-X B.V. a company registered in The Netherlands under number 63866722 whose registered office is at Schiedamsedijk 77, Rotterdam, The Netherlands, 3011 EM (we or us).
2. These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.
3. These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Interpretation

1. A “business day” means any day other than a Saturday, Sunday or bank holiday in The Netherlands.
2. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.
3. Words imparting the singular number include the plural and vice-versa.

Goods

1. The description of the Goods is set out in our sales documentation, unless expressly changed in our quotation. In accepting the quotation you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.
2. We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

Price

1. The price (Price) of the Goods is set out on our website or in our quotation current at the date of your order or such other price as we may agree in writing.
2. All prices on our website are in Euros and are with reservation to programming and typing errors.
3. If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to delivery.
4. Any increase in the Price under the clause above will only take place after we have told you about it.
5. You may be entitled to discounts. Any and all discounts will be at our discretion.
6. The Price is exclusive of fees for packaging and transportation / delivery.
7. The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Cancellation, Refund and Return

• At Medical-X, we specialize in crafting medical simulators, along with task trainers. Each product is meticulously made to order, offering customers the flexibility to customize standard options to meet their specific requirements. Given the personalized nature of our products, we reserve the right to refuse any cancellation, refund, or return requests.
  Exceptions to this policy will be made in cases of proven manufacturing faults and defects. You must contact us about any damaged or defective item within 30 days of the delivery date. Each return will be considered on a case-by-case basis, ensuring fairness and customer satisfaction.
• Customers may cancel their orders within one week of placing the order. However, after this one-week period, cancellations will not be permitted, as production would have commenced to fulfill specifications and deadlines.

1. Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.
2. The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 14 days from the date that you receive the goods unless expressly withdrawn by us at an earlier time.
3. Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.

Payment

1. Payment is made by bank or giro collection, credit card or online banking, on conditions set out in more detail on the websites and in mailings.
2. We are entitled to demand (partial) advance payment or any other security for payment from you.
3. Payment must be made in Euro without settlement, discount or suspension for whatever reason.
4. If not otherwise explicitly agreed in writing, the payment of the agreed price must be paid within 7 days of the date of our invoice.
5. You must make payment even if delivery has not have taken place and / or that the title in the Goods has not passed to you.
6. If you do not pay within the agreed period, we are, without any prior notice being required, in default by operation of the law and we have the right to charge you interest at the statutory interest rate from the day on which the payment should have been received, without prejudicing the rights belonging to it.
7. Time for payment will be of the essence of the Contract between us and you.
8. Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Delivery

1. We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.
2. If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.
3. The delivery time is indicative and is therefore not guaranteed. We cannot be held responsible if the post is unable to deliver the order to the consumer on time.
4. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
   • store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
   • make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
   • after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
5. If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
6. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
7. When consulted, we may deliver the Goods by installments, which will be invoiced and paid for separately. Each installment is a separate contract. Any delay in delivery or defect in an installment will not entitle you to cancel any other installment.
8. You are charged delivery costs dependent on the delivery adress. The delivery costs are depending on the volume and weight of the product.

Inspection and acceptance of Goods

1. You must inspect the Goods on delivery or collection.
2. If you identify any damages or shortages, you must inform us in writing within 14 days of delivery, providing details.
3. Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
4. Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
5. We will be under no liability or further obligation in relation to the Goods if:
   • you fail to provide notice as set above; and/or
   • you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
   • the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
   • the defect arises from normal wear and tear of the Goods; and/or
   • the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
6. You bear the risk and cost of returning the Goods.
7. Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 14 days after delivery.

Risk and title

1. The risk in the Goods will pass to you on completion of delivery.
2. Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due.
3. Until title to the Goods has passed to you, you must (a) hold the Goods on a fiduciary basis as our bailee; and/or (b) store the goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and/or (c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
4. As long as the Goods have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or of any third party where the Goods are stored in order to recover them.

Termination

1. We are always entitled to terminate agreement without further notice by a written notice to you when:
   • you commit a material breach of your obligations under these Terms and Conditions;
   • you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;

Limitation of liability

1. Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this clause.
2. Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Article 6:89 Dutch Civil Code) are excluded to the fullest extent permitted by law.
3. If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.
4. Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.
5. We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:
   • any indirect, special or consequential loss, damage, costs, or expenses; and/or
   • any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or
   • any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
   • any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
   • any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.
6. The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.

Communications

1. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorized officer of that party).
2. Notices will be deemed to have been duly given:
   • when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
   • when sent, if transmitted by email and a successful transmission report or return receipt is generated;
   • on the fifth business day following mailing, if mailed by national ordinary mail; or
   • on the tenth business day following mailing, if mailed by airmail.
3. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Circumstances beyond the control of either party

No Waiver

Severance

Law and jurisdiction

1. The agreement between us and you is exclusively governed by Dutch law.
2. The authorized representative is Dr. Dervis Demirtas.
3. The applicability of the Vienna Sales Convention (CISG) is explicitly excluded.
4. Any disputes will be submitted to the competent court in the place where we are located, although we always reserve the right to submit a dispute to the competent court in the place where the you are established.
5. If you are located outside the Netherlands, we have the right to choose to submit the dispute to the competent court in the country or state where you are established.