Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their personal information being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.
When and what personal information do we collect?
We only collect information from you that you voluntarily provide when you subscribe to a newsletter, fill out a form or enter information on our site. This information may include your first and last name, email address, phone number or other details.
How do we use your information?
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with you after correspondence (email or phone inquiries)
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can request us to provide access to the personal data we collected about you at any time. You can also request us to correct or to delete such personal data. Contact us for more information.
Cookie Policy
For this website to run correctly, we sometimes store small data folders on your device, which are called 'cookies'. Most of major websites do this.
What are 'cookies'?
Cookies are files or pieces of information that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit our website. Cookies enable us to recognize your browser and capture and remember certain information.
Do we use cookies?
Yes, we use the following cookies:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookie Settings
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
You can request us to provide access to the data we collected about you through cookies at any time. You can also request us to correct or to delete such data. Contact us for more information.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Policy Updates
This privacy and cookie policy may be changed over time. Such changes shall be effective immediately upon the posting of the modified privacy and cookie policy. Users of the Website are advised to regularly read the privacy and cookie policy for possible changes.
GDPR PRIVACY NOTICE
INTRODUCTION
Thank you for choosing to be part of our community at MEDICAL-X ("MEDICAL-X", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@medical-x.com.
When you visit our website https://www.medical-x.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.
This privacy policy applies to all information collected through our websites (such as https://www.medical-x.com and https://shop.medical-x.com/) and any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data.
We collect personal information that you voluntarily provide to us when you create an account on our website or send us an enquiry through email, expressing an interest in obtaining information about us or our products and services.
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number and security code.
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.
We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity but may include device and usage information.
HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
Account Creation and Login
[with your Consent]
If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed "Social Logins" for further information.
Marketing and Promotional Communications
[for Business Purposes and/or with your Consent]
We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "Your Privacy Rights" below).
Administrative Information
[for Business Purposes, Legal Reasons and/or possibly Contractual]
We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
Order Management
[for Contractual reasons]
We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
Testimonials
[with your Consent]
We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at Info@medical-x.com and be sure to include your name, testimonial location, and contact information.
Targeted Advertising
[for our Business Purposes and/or with your Consent]
We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy https://www.medical-x.com/privacy-and-cookie-policy/.
Other Business Purposes
[for Business Purposes]
We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the Netherlands. If you are accessing our Sites from outside the Netherlands, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "Disclosure of Your Information" above).
If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.
The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy.
We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us atInfo@medical-x.com
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information.
European Economic Area (EEA) Residents
If you are in the EEA, you have the following rights:
- Request access to your personal information
- Request rectification or erasure of your personal information
- Restrict the processing of your personal information
- Data portability (where applicable)
- Object to the processing of your personal information
To make such a request, please contact us atinfo@medical-x.com
Account Information
You may at any time:
- Review or change the information in your account
- Terminate your account
You can do this by:
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below
Opting Out
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. See ourCookie Policy for more information.
Email Marketing:
You can unsubscribe by:
- Clicking the unsubscribe link in our emails
- Updating your account preferences
- Contacting us directly
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, email us atInfo@medical-x.com
If you are a resident in the European Economic Area, the "data controller" of your personal information is MEDICAL-X. You can contact us:
By email:Info@medical-x.comBy post: Warehouse and factory
Hazenkamp 50
6836 BA Arnhem
The Netherlands