Last updated: March 4, 2026

Medical-X operates this website and online store to provide medical simulation equipment and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or make a purchase.

Our store is hosted on Shopify, which enables us to provide secure e-commerce services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

---

 

When and What Personal Information Do We Collect?

We collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter

• Fill out a contact or inquiry form

• Place an order

• Create an account

• Communicate with us by email or phone

This information may include:

• First and last name

• Email address

• Phone number

• Shipping and billing address

• Payment information required to process transactions

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Device type

• Browser information

• Pages visited and interactions on the website

This data helps us improve the performance and usability of our services.

---

How Do We Use Your Information?

We use the information we collect for several purposes, including:

• Processing and fulfilling orders

• Providing customer support

• Improving our website and services

• Communicating with you about your orders or inquiries

• Sending marketing communications if you have opted in

• Maintaining the security and functionality of our services

Your personal information is stored on secure networks and is accessible only by authorized personnel who are required to keep this information confidential.

We do not sell or rent your personal information to third parties.

 

---

Cookie Policy

To ensure the proper functioning of our website, we use cookies and similar technologies.

What Are Cookies?

Cookies are small files stored on your device when you visit a website. They allow the website to recognize your browser and remember certain information.

Types of Cookies We Use

Functional Cookies

These cookies enable core website functionality and help improve your browsing experience.

Analytics Cookies

We use tools such as Google Analytics to analyze how visitors interact with our website. This information helps us improve usability and website performance.

Third-Party Cookies

Some pages may include embedded content from third-party platforms such as YouTube, Google Maps, or social media. These services may set their own cookies.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

---

Security

 

We are committed to protecting your personal information. We implement appropriate technical and organizational security measures to safeguard the information we collect online and prevent unauthorized access, disclosure, or misuse.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

---

Links to Other Websites

 

Our website may contain links to third-party websites. Once you leave our website, we do not have control over those external websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

---

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Processing transactions

• Providing customer service

• Complying with legal obligations

• Resolving disputes

When personal information is no longer required, it will be securely deleted or anonymized.

---

Your Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal information.

These rights include:

• The right to access your personal data

• The right to request correction of inaccurate data

• The right to request deletion of your data

• The right to restrict or object to certain processing

• The right to data portability where applicable

To exercise any of these rights, please contact us at:

info@medical-x.com

---

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such information has been collected, we will take steps to delete it.

---

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. When this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

---

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When updates occur, the revised policy will be posted on this page and the “Last updated” date will be modified accordingly.

 

---

Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Medical-X

Hazenkamp 50

6836 BA Arnhem

The Netherlands

Email: info@medical-x.com